Job Title: 3^rd Line Network Security Engineer
Location: Ahmedabad, Gujarat
Shift: UK Shift

Overall purpose of the job:

• To manage and own support tickets in relation to existing customer services
• To design and implement changes as per client’s requirements.
• To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Key Responsibilities:

• Regular communication verbally and written with existing customers.
• Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
• To take ownership and effectively manage support tickets for incidents, changes, and service requests.
• To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
• Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up.
• DR/Failover Testing.
• To provide support and mentoring to 2nd Line engineers.
• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.

Technical Environment:

• Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
• Wireless: Cisco, Meraki, Aruba
• Security: Palo Alto, Prisma, Fortinet, Cisco ASA
• SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
• Cisco NAC ISE, SD-A/DNAC, DOT1x
• Cisco Nexus 7xxx, 5xxx, 2xxx series

Knowledge and Experience required:

• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
• In-depth knowledge of configuring and troubleshooting network security devices/protocols.
• Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
• Advanced knowledge of layer 2 and 3 protocols.
• Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs.
• Strong knowledge of OSPF and BGP in an ISP environment.
• Proficient in packet capture and interpretation.
• Familiarity with Cloud products such as Azure / Amazon AWS.
• Experience working within a Managed Service Provider Environment.
• Minimum Basic experience with network automation/programming such as Ansible/Python.