Job Title: 3^rd Line Network Security Engineer
Location: Ahmedabad, Gujarat
Shift: UK Shift

Overall purpose of the job:

To manage and own support tickets in relation to existing customer services
To design and implement changes as per client’s requirements.
To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks.

Key Responsibilities:

Regular communication verbally and written with existing customers.
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
To take ownership and effectively manage support tickets for incidents, changes, and service requests.
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up.
DR/Failover Testing.
To provide support and mentoring to 2nd Line engineers.
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.

Technical Environment:

Knowledge and Experience required:

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
In-depth knowledge of configuring and troubleshooting network security devices/protocols.
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
Advanced knowledge of layer 2 and 3 protocols.
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs.
Strong knowledge of OSPF and BGP in an ISP environment.
Proficient in packet capture and interpretation.
Familiarity with Cloud products such as Azure / Amazon AWS.
Experience working within a Managed Service Provider Environment.
Minimum Basic experience with network automation/programming such as Ansible/Python.